Lightspeed Retail (S-Series)

Incident Report for ShopKeep

Resolved

This incident has been resolved.
Posted Jun 18, 2025 - 16:07 EDT

Monitoring

We have implemented a fix and will continue to monitor the situation.
Posted Jun 18, 2025 - 15:43 EDT

Update

Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
Posted Jun 18, 2025 - 15:33 EDT

Identified

We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
Posted Jun 18, 2025 - 15:28 EDT

Investigating

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Posted Jun 18, 2025 - 14:59 EDT
This incident affected: Payment Processing (Credit Cards).
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